Terms of Service

Effective Date: 01 April 2025

Welcome to Eades & Francis! By accessing or using our website www.eadesandfrancis.com, and making purchases from us, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or using this website (the "Site"), you agree to be bound by these Terms of Service and any additional terms and conditions that apply to specific sections of the Site, or to products and services available through the Site. If you do not agree with these terms, you must not use this Site.

2. Eligibility

You must be at least 18 years of age to use this Site and make purchases. By using this Site, you affirm that you are over 18, or if you are under 18, you have obtained parental or guardian consent to use the Site and agree to these Terms of Service.

3. Products and Services

We sell high-quality wallpaper and fabric products designed to enhance your home and office. Product details, including pricing and availability, are listed on our website. Prices and availability are subject to change without notice.

Product Disclaimer:
We strive to display our products as accurately as possible; however, we cannot guarantee that your screen’s display of any product’s colour, texture, or appearance will be accurate.

4. Orders and Payment

  • Placing Orders: By placing an order, you are making an offer to purchase products subject to these Terms of Service. We may accept or reject your order at our discretion.

  • Pricing and Payment: All prices listed are in Great British Pounds (GBP), unless you have amended settings specific to your location, exclusive of taxes, duties, and shipping fees, which may be calculated at checkout. You agree to provide accurate payment information for all purchases made on the Site. We accept several payment methods including Visa, Mastercard, PayPal, American Express, Apple Pay, Google Pay, Union Pay.

  • Taxes: You are responsible for paying all applicable taxes and duties on the products you purchase from us, including any sales taxes that may apply.

5. Shipping and Delivery

  • Shipping Terms: We offer shipping within the UK and internationally, subject to certain restrictions. Delivery times may vary depending on your location.

  • Customs and Import Duties: If shipping internationally, customs duties and taxes are the responsibility of the customer.

  • Damaged or Lost Items: If an item is damaged or lost during shipping, please contact us immediately. We will work with you to resolve the issue by either replacing the product or issuing a refund.

6. Returns and Exchanges

We offer a 30-day return or exchange policy. To be eligible for a return or exchange, the product must be unused, in the same condition as received, and in the original packaging.

  • How to Return: Contact us at info@eadesandfrancis.com to initiate a return. You will be responsible for the return shipping costs unless the item was damaged or incorrect.

  • Non-returnable Items: Customized or special order products are non-returnable.

7. Intellectual Property

All content, trademarks, logos, and design elements of the Site are the property of Eades & Francis, unless otherwise indicated. You may not reproduce, distribute, or use any of our intellectual property without our prior written permission.

8. User Conduct

You agree to use this Site for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use of the Site. You may not use the Site to:

  • Post or transmit any offensive, unlawful, or harmful material.

  • Violate any local, state, or international laws.

  • Interfere with or disrupt the Site or servers connected to the Site.

9. Google Marketplace Compliance

We comply with Google Marketplace’s policies and guidelines for selling products on their platform. As such:

  • Product Listings: We will ensure that all product listings on Google Marketplace are truthful, accurate, and in compliance with Google's policies.

  • Customer Privacy: We adhere to all applicable privacy laws and Google’s policies, including data protection regulations, to ensure customer privacy and security.

  • Google's Prohibited Content: We will not sell any products that are prohibited by Google Marketplace’s policies, including but not limited to counterfeit goods, products with misleading claims, or any harmful or hazardous materials.

10. Limitation of Liability

In no event will [Your Store Name] be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site, including the purchase of products.

11. Indemnification

You agree to indemnify, defend, and hold harmless Eades & Francis, its affiliates, employees, and agents, from any claims, losses, or damages, including attorney’s fees, arising out of your use of the Site or any breach of these Terms of Service.

12. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be found here. By using the Site, you consent to our collection and use of your data as outlined in the Privacy Policy.

13. Modification of Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. By continuing to use the Site after changes are made, you accept the revised Terms.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these Terms will be resolved in the courts of the United Kingdom.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Eades & Francis
Unit 5 The Glass Yard
Sheffield Road
Chesterfield
S41 8JY
info@eadesandfrancis.com
01246 925592